Q1 Murphy's Law

8. Troubleshooting


Everything is going well when suddenly Murphy’s computer shuts down. Murphy says, "now what?" Your challenge is to discover what went wrong and how to fix the problem.

iPad users should visit the Grant Wood Area Education Agency Troubleshooting Tutorials and information for iPads.

I Can Statements

  • troubleshoot computer problems
  • fix problems on my computer
  • create flowcharts to show how I solved the problem
  • run anti-virus software

Key Vocabulary

Disinfect: To disinfect is to cleanse of harmful organisms.

Malware: Malware is software that is intended to damage or disable computers and computer systems.

Troubleshoot: Troubleshooting is identifying and fixing problems with software or hardware.

Virus: A virus is a program or piece of code that is loaded onto your computer without your knowledge and runs against your wishes.

Play the Vocabulary Game below to practice the Key Vocabulary

You can change the Quiz mode to Match, Test, Learn, Flash Cards, Spell using the selection list at the bottom right of the activity that says "Choose a Study Mode." Direct Link


1. Take notes and create a step-by-step troubleshooting flowchart describing all the steps that you must go through to troubleshoot the problems listed below in steps 2,3, and 4. Use the Troubleshooting Flowchart Template provided to edit and add to it. 







Your teacher may prefer you to use another application. Here are several suggestions:


2. Popplet - You can create one free Popplet. 


2. Watch Basic Computer Troubleshooting below. Remember to take notes and add to the flowchart!

Direct link to this video

3. Select one of the videos below. Take notes  and add important trouble-shooting steps to your flow chart. If possible, work with a partner or small group of three.

                Windows computer malware and troubleshooting:

Direct link to this video

Additional Resource: Microsoft Windows Support - How to prevent and remove viruses and other malware

What is the difference between three types of Malware? a Virus, a Worm, and a Trojan Horse?

Direct link to this video

This last video is from about malware from the FTC (Federal Trade Commission).

4. Save and share a link to your flowchart with your instructor.   

These instructions come from Apple about disinfecting an iPad, however these directions are helpful for other devices as well and a link is provided at the bottom for the Microsoft Surface Tablet.

How to Disinfect an iPad 

Please take the following steps to properly disinfect your iPad, or other device, to help avoid spreading/contracting COVID-19 or other contagions (remember to wash your hands before and after disinfecting your device): 

1.    Power down your device. 

2.    Unplug all external power cords and cables. 

3.    Use a 70% isopropyl alcohol wipe or Clorox Disinfecting Wipes and gently wipe the hard, nonporous surfaces of your device, such as the display, hard protective case, or other exterior surfaces. If you have concerns about the cleaning product being used, please refer to the manufacturer’s recommendations and warning label.

4.    Avoid getting moisture into any opening/port. 

5.    Let the device dry and then power on your device for use. 

Do Not... 

  • get moisture into any openings. 
  • submerge your device in water or any cleaning agents. 
  • use bleach, aerosol sprays, or abrasives. 
  • spray cleaners directly onto the device. 
  • use fabric or leather surfaces on items, as this can scratch or damage to the items

For more information about cleaning your device, please visit Apple’s website 


Microsoft Surface Tablet directions

Completing this Quest

Saved the visual organizer in your File Space and submitted it as instructed by your teacher.

Check off this Quest on the 21t4s roadmap 

I am ready for the next Quest Now What?


MITECS  Michigan Integrated Technology Competencies for Students, and

ISTE Standards for Students

1. Empowered Learner
a. Articulate and set personal learning goals, developing strategies leveraging technology to achieve them, and reflect on the learning process itself to improve learning outcomes
c. Use technology to seek feedback that informs and improves their practice and to demonstrate their learning in a variety of ways
d. Understand the fundamental concepts of technology operations, demonstrate the ability to choose, use and troubleshoot current technologies, are able to transfer their knowledge to explore emerging technologies

5. Computational Thinker
c. Break problems into component parts, extract key information and develop descriptive models to understand complex systems or facilitate problem solving

6. Creative Communicator
a. Choose the appropriate platforms and tools for meeting the desired objectives of their creation or communication
c. Communicate complex ideas clearly and effectively by creating or using a variety of digital objects such as visualizations, models or simulations