Q2 Now What?

8. Troubleshooting


More problems! After you watch this additional video about troubleshooting your own computer about error messages and doing updates, create three flowcharts using a graphic organizer to show the steps you would take to troubleshoot the problems presented in Step One.

Direct link to this video

I Can Statements

  • troubleshoot computer problems
  • fix problems on my computer
  • create flowcharts to show how I solved the problem

Key Vocabulary

Flowchart: A flowchart is a diagram that shows how you progress step-by-step using connecting lines and a set of conventional symbols.

Infected: An infected computer has a virus. 

Solve: To solve is to find the answer. 

Troubleshoot: Troubleshooting is identifying and fixing problems with software or hardware.

Play the Vocabulary Game below to practice the Key Vocabulary

You can change the Quiz mode to Match, Test, Learn, Flash Cards, Spell using the selection list at the bottom right of the activity that says "Choose a Study Mode." Direct Link


1. Create three flowcharts (Troubleshooting Flowchart) using a graphic organizer (For ideas for graphic organizers use (Thing 2.Q1.) to show your steps for the following problems)

  • Problem One - Murphy pushes the power button on her computer and nothing happens. List all of the possibilities in flowchart form on how she would troubleshoot the problem.

  • Problem Two - Murphy launches her internet browser and sees a message that tells her, "The Page Cannot Be Found". In addition, you notice that you can't get to any of your network hard drives. List all of the possibilities in flowchart form and how she would troubleshoot the problem.

  • Problem Three - Over the past few days Murphy has noticed that her computer is starting to run very slowly, web pages are either not loading or she is being taken to a website that she did not intend to go to. In addition, she has been seeing pop-up boxes telling you that her computer may be infected. List the possibilities of what is wrong in flowchart form, and describe the steps you would take to eliminate the problem.


Additional Chromebook Troubleshooting Resources

Completing this Quest

When you are done with your troubleshooting flowcharts, save them in your File Space and report to your teacher for evaluation.

 Check off this Quest on the 21t4s roadmap 

 I am ready to tackle Quest 3, Safe!

7 Easy Chromebook Troubleshooting tips to fix common issues

Fix Chromebook problems from the Chromebook Help Center

  • How are you keeping your Chromebooks working?  What is the process for repairing Chromebooks when it requires a reset or an OS update.  What steps you can take which don’t require tech support (share what you do and someone from tech will share some additional tips and techniques)

MITECS  Michigan Integrated Technology Competencies for Students, and

ISTE Standards for Students

1. Empowered Learner
a. Articulate and set personal learning goals, developing strategies leveraging technology to achieve them, and reflect on the learning process itself to improve learning outcomes
c. Use technology to seek feedback that informs and improves their practice and to demonstrate their learning in a variety of ways
d. Understand the fundamental concepts of technology operations, demonstrate the ability to choose, use and troubleshoot current technologies, are able to transfer their knowledge to explore emerging technologies

5. Computational Thinker
c. Break problems into component parts, extract key information and develop descriptive models to understand complex systems or facilitate problem solving

6. Creative Communicator
a. Choose the appropriate platforms and tools for meeting the desired objectives of their creation or communication
c. Communicate complex ideas clearly and effectively by creating or using a variety of digital objects such as visualizations, models or simulations