Technical Support Essential Skills
About this professional learning
These resources were developed under the guidance of experienced Chief Technology Officers (CTO’s) and IT Directors to help prepare new IT technicians. They provide an overview of essential technical skills that support an industry-standard service model along with the intrapersonal skills required to be successful in a customer-service-oriented field, like technical support.
Why would i use this training?
As IT staff may enter the field with a variety of experiences, these materials are designed to fill gaps in the knowledge of IT technicians entering school districts.
Who is this designed for?
- Entry-level technical support staff
- Help desk staff,
- Staff providing frontline support,
- Media specialists
- Others assigned to address initial technology issues
- Those seeking a position in technical support.
It can also be used by technology leaders to increase the knowledge and skills of their technical support staff. Technology leaders can access the Facilitator's Guide for suggestions and ideas on using the resources.