8. Troubleshooting

Direct link to this video

Introduction

According to Murphy’s Law – Whatever can go wrong will go wrong, and at the worst possible time, in the worst possible way. Anybody who has used technology knows this well. For this Thing you will prove Murphy wrong – Complete the four Quests below to learn how to troubleshoot common computer problems. You must be ready to solve problems.

Learning Objectives

When you have completed this Thing you will:

1. know how to troubleshoot basic computer problems [Computational Thinker & Empowered Learner]

2. understand basic computer and network troubleshooting [Empowered Learner]

3. be able to create a flowchart demonstrating troubleshooting techniques [Empowered Learner]

4. build knowledge by actively exploring real-world issues and problems, developing ideas and theories and pursuing answers and solutions. [Knowledge Constructor]

Quest 1: Murphy's Law

This Quest challenges you to discover what went wrong and how to fix the problem.  
 I am ready for Quest 1

Quest 2: Now What?

This Quest builds on the first Quest. You will create a flowchart for showing your steps for solving problems.

 I am ready to tackle Quest 2

Quest 3: Safe?

Students learn about malware and spyware, research best virus and malware programs, and check their home computing devices.

 I am ready for Quest 3

Quest 4: Trouble 

This quest includes three activity choices: Create a Troubleshooting Tip document, complete a Breakout Challenge Review activity, or do both.

 I am ready for Quest 4

I have completed the Quests as assigned by my teacher.

  Go to the graduation page for this Thing.