Q4 Trouble

8. Troubleshooting


Have you ever had a problem with your computer that prevents you from using it to access internet resources, contacting your friends, or doing your schoolwork?

Understanding some key troubleshooting skills will allow you get your computer up and running quickly, and without waiting for someone else to help you. For this Quest, you review how to perform basic troubleshooting on your computer, research solutions to computer problems, share your knowledge with others or complete a digital breakout review challenge.

I Can Statements

  • troubleshoot computer problems
  • fix problems on my computer
  • research solutions to computer problems

This Quest has three alternatives, please check with your teacher about the choices.

  1. Create a Troubleshooting Tips assignment in Steps 1-3.
  2. Complete a Troubleshooting Breakout Challenge Review Activity.
  3. Do both of these.

A. create troubleshooting tips


1. Review Quests One, Quest Two, & Quest Three in Troubleshooting. 

2. Make a list of at least 10 technology problems that a person might need help with. This could include when something goes wrong or that the person does not understand how to use the technology (Note: technology may include something other than a computer e.g., a cell phone). The problems do not need to be something from the videos you watched in this Thing. NoteGoogle Keep or Microsoft OneNote are a great place to start to take your notes. 

3. Create a page that is called Troubleshooting Tips (in your portfolio, blog, Drive, web, or Weebly page). On this page you might include:

  • images
  • videos
  • links to helpful information
  • tips and suggestions that help solve or prevent the problems

Make your page interesting - it does not need to JUST be a list, possibly a flow chart, flyer, infographic, or a video. Remember to properly give credit to the sources where you found the information.

Here are a few resources to get you started with your search:


Note: If you do not know what a 21t4s Digital Breakout Activity is, open the content box on the right above the Printer icon, read and watch the video for hints.

When you are ready, open this link or click on the image below.

If you need help, check with your teacher about working with others, or hints for getting started. Good luck!

Computer laptop with ERROR! on the screen


  • Start the timer!
  • Start with the laptop image on the page is there a hyperlink?
  • Move your mouse (or cursor) around the screen to see where any additional links to other pages, documents, or forms are located. Some of these will take you to interactive activities to solve to earn a key or passcode to a lock.
  • Enter all of the lock keys and press SUBMIT to see if you won.

Once you unlock it, you might want to take a screenshot of the Award for your portfolio, or check with your teacher.

Please be sure to tell us what you think of this Breakout Activity so that we can meet your needs. Teachers and Students please use this link for a very short survey about this breakout.

Completing this Quest

Add the above websites to your bookmarking tools (e.g.; Google Keep, Microsoft OneNote, Evernote) account, plus any others you found helpful.

Add a page in your portfolio, blog, web, or Weebly page that demonstrates your knowledge about troubleshooting. Make it creative and unique and when you are done with your document, share it with your teacher.

 Check off this Quest on the 21t4s roadmap 

Go to the Graduation Page for this Thing


MITECS  Michigan Integrated Technology Competencies for Students, and

ISTE Standards for Students

1. Empowered Learner
a. articulate and set personal learning goals, developing strategies leveraging technology to achieve them, and reflect on the learning process itself to improve learning outcomes
c. Use technology to seek feedback that informs and improves their practice and to demonstrate their learning in a variety of ways
d. Understand the fundamental concepts of technology operations, demonstrate the ability to choose, use and troubleshoot current technologies, are able to transfer their knowledge to explore emerging technologies

3. Knowledge Constructor
c. Curate information from digital resources using a variety of tools and methods to create collections of artifacts that demonstrate meaningful connections or conclusions
d. Build knowledge by actively exploring real-world issues and problems, developing ideas and theories and pursuing answers and solutions

A Digital Breakout may also be called a Digital Escape Room.

This is a web-based, game-like activity where students use clues to unlock a series of puzzles or activities to solve a challenge (or to escape a digital room).

Students frequently work together, (conference, or chat) as they work to locate and solve clues.

For additional help view this short video (3:44) showing how to use clues and hints to solve the Escape From Tech Basics located on the Thing 1.Basics Quest 8 page.