Q4 Trouble Steps

8. Troubleshooting

This Quest has three alternatives, please check with your teacher about the choices.

  1. Create a Troubleshooting Tips assignment in Steps 1-4.
  2. Complete a Troubleshooting Breakout Challenge Review Activity.
  3. Do both of these.


1. Review Quests One, Quest Two, & Quest Three in Troubleshooting. 

2. Create a list of a minimum of 10 technology-related issues that individuals may encounter and require assistance with. These issues can range from troubleshooting problems when things go awry to difficulties in understanding how to operate various technological devices (Please note that "technology" encompasses more than just computers, such as cell phones). The problems you identify don't necessarily have to be derived from the videos you viewed in this particular resource. To help you organize your thoughts, you can utilize Google Keep or Microsoft OneNote as excellent tools for note-taking.

3. Create a page that is called Troubleshooting Tips (in your portfolio, blog, Drive, or website). On this page you might include:

  • Images: Incorporate relevant visuals to enhance the visual appeal and engagement of the page.
  • Videos: Embed informative videos that demonstrate troubleshooting techniques or provide step-by-step guidance.
  • Links to helpful information: Include hyperlinks directing users to external resources, articles, or tutorials that offer additional assistance.
  • Tips and suggestions: Provide practical advice and recommendations that aid in resolving or preventing the identified technology problems.
  • Creative presentation: Explore various formats such as flowcharts, flyers, infographics, or videos to present the troubleshooting tips in an engaging manner.

4. Proper attribution: Ensure you appropriately credit the sources where you obtained the information, acknowledging the origins of images, videos, and other content used on the page. A video is provided below as an optional resource.

Here are a few resources to get you started with your search:

5. Try the Breakout Challenge next if assigned by your teacher. 


Note: If you do not know what a 21t4s Digital Breakout Activity is, open the content box on the right above the Printer icon, read and watch the video for hints.

When you are ready, open this link or click on the image below.

If you need help, check with your teacher about working with others, or hints for getting started. Good luck!

Computer laptop with ERROR! on the screen


  • Start the timer!
  • Start with the laptop image on the page is there a hyperlink?
  • Move your mouse (or cursor) around the screen to see where any additional links to other pages, documents, or forms are located. Some of these will take you to interactive activities to solve to earn a key or passcode to a lock.
  • Enter all of the lock keys and press SUBMIT to see if you won.

Once you unlock it, you might want to take a screenshot of the Award for your portfolio, or check with your teacher.

Please be sure to tell us what you think of this Breakout Activity so that we can meet your needs. Teachers and Students please use this link for a very short survey about this breakout.

You may find this video from Commoncraft helpful in understanding "Citations and Citing Your Work." Direct link to the video (3:54)


MITECS  Michigan Integrated Technology Competencies for Students, and

ISTE Standards for Students

1. Empowered Learner
a. articulate and set personal learning goals, developing strategies leveraging technology to achieve them, and reflect on the learning process itself to improve learning outcomes
c. Use technology to seek feedback that informs and improves their practice and to demonstrate their learning in a variety of ways
d. Understand the fundamental concepts of technology operations, demonstrate the ability to choose, use and troubleshoot current technologies, are able to transfer their knowledge to explore emerging technologies

3. Knowledge Constructor
c. Curate information from digital resources using a variety of tools and methods to create collections of artifacts that demonstrate meaningful connections or conclusions
d. Build knowledge by actively exploring real-world issues and problems, developing ideas and theories and pursuing answers and solutions

A Digital Breakout may also be called a Digital Escape Room.

This is a web-based, game-like activity where students use clues to unlock a series of puzzles or activities to solve a challenge (or to escape a digital room).

Students frequently work together, (conference, or chat) as they work to locate and solve clues.

For additional help  to solve a breakout view this short video (3:44).