Q3 Safeguarding Your Devices Step 1

8. Troubleshooting


1. Make sure you played the Intro video Safeguarding Your Devices at the beginning of this Quest. 

2. Read: What you should know about tech support scams and play the video below from the Federal Trade Commission.  Direct link.


These instructions come from Apple about disinfecting an iPad, however these directions are helpful for other devices as well and a link is provided at the bottom for the Microsoft Surface Tablet.

How to Disinfect an iPad 

Please take the following steps to properly disinfect your iPad, or other device, to help avoid spreading/contracting COVID-19 or other contagions (remember to wash your hands before and after disinfecting your device): 

1.    Power down your device. 

2.    Unplug all external power cords and cables. 

3.    Use a 70% isopropyl alcohol wipe or Clorox Disinfecting Wipes and gently wipe the hard, nonporous surfaces of your device, such as the display, hard protective case, or other exterior surfaces. If you have concerns about the cleaning product being used, please refer to the manufacturer’s recommendations and warning label.

4.    Avoid getting moisture into any opening/port. 

5.    Let the device dry and then power on your device for use. 

Do Not... 

  • get moisture into any openings. 
  • submerge your device in water or any cleaning agents. 
  • use bleach, aerosol sprays, or abrasives. 
  • spray cleaners directly onto the device. 
  • use fabric or leather surfaces on items, as this can scratch or damage to the items

For more information about cleaning your device, please visit Apple’s website 


Microsoft Surface Tablet directions

MITECS Michigan Integrated Technology Competencies for Students, and

ISTE Standards for Students

1. Empowered Learner
a. Articulate and set personal learning goals, developing strategies leveraging technology to achieve them, and reflect on the learning process itself to improve learning outcomes
c. Use technology to seek feedback that informs and improves their practice and to demonstrate their learning in a variety of ways
d. Understand the fundamental concepts of technology operations, demonstrate the ability to choose, use and troubleshoot current technologies, are able to transfer their knowledge to explore emerging technologies

3. Knowledge Constructor
d. Build knowledge by actively exploring real-world issues and problems, developing ideas and theories and pursuing answers and solutions

5. Computational Thinker
c. Break problems into component parts, extract key information, and develop descriptive models to understand complex systems or facilitate problem-solving
d. Understand how automation works and use algorithmic thinking to develop a sequence of steps to create and test automated solutions