Gear light bulb

Q2. What's Your Problem? Step 2

15. Design Thinking

bubble with small number 1STEP 2 PAGE: Empathize mode

When using design thinking, we usually start addressing issues by trying to truly understand the people who are affected by the issue. We build understanding or empathy by making observations of the users, their needs, and how they feel about the issue. In the 5-chair activity on the Step 1 Page, you showed empathy for each person by identifying the needs they had.

Design Thinking design with Empathize identified


bubble with small number 2Play the video about Empathizing in Design Thinking (5:03) 

Empathizing in Design Thinking

bubble with small 3Organizing data

In the scenarios you just completed it often helps to organize your observations into a table. 

Review the example scenario about Ralph in the table provided. It is an example of organizing the observations into a Who? What? and Why? table.

Empathize Mode Table for the Ralph Scenario
Who? What? Why?
The Person/People: Feels: Because:
Ralph (high school person) uncomfortable, sore/stiff muscles has to sit in uncomfortable chairs, sits for a long time during the school day
Ralph (high school person) cluttered, disorganize `no spot to put his large backpack and things

In your team's Design Thinking Workbook you will be expected to fill in a table like this as you use the empathize mode for your problem.

bubble with small 4Below is an image of the Who? What? Why? table in the Design Thinking Workbook (Slide 7) that your team will be using on the Step 4 page in this Quest.

Screenshot of the Empathize mode table in the Design Thinking Workbook (slide 7)

MITECS  Michigan Integrated Technology Competencies for Students, and

ISTE Standards for Students

3. Knowledge Constructor
c. Curate information from digital resources using a variety of tools and methods to create collections of artifacts or solving authentic problems
d. Build knowledge by actively exploring real-world issues and problems, developing ideas and theories and pursuing answers and solutions

7. Global Collaborator
d. Students explore local and global issues and use collaborative technologies to work with others to investigate solutions